Big Catch Fishing Tackle (Pty) Ltd
60 Section Street, Paarden Eiland, Cape Town
+27 (0)21 511 1914
Email: reception@bigcatch.co.za
Subject to our stock availability and receipt of payment, online purchases will be processed and delivered within an average of 3 to 4 working days with the use of our preferred courier company. For deliveries to more remote areas not serviced as regularly by standard couriers, delivery can take up to 10 working days.
Should there be no stock of your requested product Big Catch will endeavour to source it locally and deliver it to you within 10 to 12 working days. In the event of the local suppliers being out of stock or Big Catch being out of stock of the Big Catch Brand, delivery may take up to 12 weeks or longer while the stock is en route from overseas.
Big Catch will supply all goods to the delivery company in good order and will ensure that your goods arrive at your chosen delivery address in the same good order.
Orders cancelled on the e-commerce facility will be refunded after the deduction of a 10% administration cost. Big Catch reserves the right to cancel an order for which payment has already been received. This may occur if the stock is insufficient or the quality of goods ordered does not meet Big Catch’s standards. In this event, Big Catch will refund the full amount and waive the administration fee.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to reception@bigcatch.co.za.
We do offer international shipping, however, please note that is costs R2000.00 for an order up to 5kgs and R250 per kg thereafter.
Big Catch will accept returned goods provided that we have received an email notification within 7 days of delivery. Please note that all items must be in their original packaging and in the same condition as you received them. Please check them when you receive them.
Please contact us at reception@bigcatch.co.za. We will arrange to have the item/s collected. Please ensure that you receive confirmation from us that your return request has been received by Big Catch to ensure that the 7 days are not exceeded.
If we receive notification after the 7 day period you will have to send the item back at your own cost. In this instance please retain the transport invoice. If the item is repaired or replaced under warranty by the Supplier then Big Catch will refund the transport cost and the new item will be returned to you at no extra cost.
For Refunds on items that cost less than R250.00 an R85.00 return delivery cost will be deducted from your refund. For Refunds on items that cost more than R250.00 returns will be free.
Refunds will be paid to you within 4 working days by EFT or Credit Card which method you used to pay for the goods when you purchase it/them.
Big Catch has a very good business relationship with all the major suppliers of fishing tackle in South Africa and will act on your behalf to get goods that are defective repaired or replaced.
Reels come with a 1-year warranty from the manufacturer which means that if the reel is faulty they will have it repaired by their authorised repairer; there are a number of these around the country.
Fishing Rods have a 1-year manufacturer’s warranty but due to the nature of the product are only covered if the rod breaks whilst fishing ie whilst being used for the purpose for which it was designed. Rods are not covered if they are dropped, stood on, closed in a door of a car etc. Rod Eyes and Tips do break from time to time but these can be replaced.
Big Catch is committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything that which is stated in the Terms & Conditions of use for this service. None of the information is used to help improve the Site, analyse trends and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the Website following the posting of changes to these terms will mean that you accept those changes
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
All transactions will be processed in South African Rands (ZAR). We accept credit card payments via the website.
Virtual Card Services process all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems. The Merchant does not have access to credit details.
Virtual Card Services continually revives and enhances its security in line with technological changes. We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
